Our Company

Our Values

Vision

To transform, through technology, the way in which organizations and their customers interact, contributing to operational efficiency and improving customer satisfaction.

Mission

We provide solutions through innovation and technology that make people's lives easier by transforming their day-to-day transactions into agile, simple and effective experiences.

Our Values

Reliability and commitment

We ensure compliance with the agreed goals, respecting high levels of quality within a framework of efficiency, strength and sustainability in our solutions, as well as in the relationships with our clients, partners and collaborators.

Integrity

We build trusting relationships with respect, loyalty and honesty as the basis of our behavior. We communicate in a direct way prioritizing the care of our clients, our organization and our team.

Continuous learning

We demonstrate a constant learning attitude, we adapt to changes in an agile way and we solve challenges based on technological innovation, consolidating a team that grows and improves continuously.

Impact

We are passionate about making a positive impact on our clients and the community, which is why we live our work with a focus on results, a sense of urgency and social awareness.

Partnership

We enjoy and are proud of what we do and with whom we do it. We share effort and learning in a climate of collaboration and respect, seeking to give the best of ourselves in each project and assignment.

Our Statistics

Our numbers define the quality of the TurnosPR system. We have a high number of locations throughout Puerto Rico, millions of shifts issued, 24/7 technical support and more than 100+ thousand users who use our system to monitor their shifts.

1000+

Locations

50 Million +

Turns issued

10 Million +

Appointments

Awarded by the Made in Puerto Rico Products Association with the Excellence in Quality Award in the Innovation Category 2018.

TurnosPR Track Record

2024
  • Chat with Supervisors
  • Categorize Supervisors with employees
  • Express Chat Shifts
  • Shifts Entrance
  • Shift Scanner
  • Printing on Labels
  • Preferred Language Selection
  • Call Center Language Management
  • IVR Language Management
  • Waiting Time (IVR + PWA)
  • Documents Quotations
  • Creation of spaces and appointments at the same time
  • Sending by Email of comments when being attended in turn.
2023
  • Whatsapp Integration
  • Dynamic Dating
  • Turnos Unique
  • Multichannel and Multicompany for notifications
  • Integration of Hand Seals
  • Mobile App
  • Documents App Mobile
  • Meet Shifts
  • Attachment Shifts
  • Teams Shifts
  • Massive Messages
  • Informative Messages (Kiosks + PW)
  • Notification to Shifts Marked as Not Present
  • Additional Notification per Row
  • Voice Systems in Monitors
  • Promotional Tape on Screen
  • History of Customer Visits
  • Row Prioritization
  • Row nomenclature with shift number
  • API integration with Kiosks
  • Survey Shifts
  • Surveys by Service
  • Dissatisfied Customers
  • Survey Analysis
  • Increase the response of your surveys
  • Ip Address
  • Digital Collection - Integration of Manual Stamps
  • Analytics Shifts
2022
  • Upgrade to the Shift System
  • Dynamic configurations
  • Improvements to the appointment modules
  • Redesigned Kiosk
  • Mobile Kiosk
  • Geofencing
  • Performance Improvements
  • Redesign Space Generation
  • Integration to Micrasoft Outlook
  • Multi-Level Appointment Services
  • Redesign of the Adiministrative Modules
  • KPI indicators
  • Redesign of the Shift Displays
  • Functional safety
  • Configurable security roles
  • Duplication of offices
  • Google Analytics
  • Tolerance options
2021
  • Video Call
  • Central Call
  • IVR
  • Email to tumos
  • Voicemail to tumnos
  • Data retention
  • Batch cancellations
  • Mailing Blast
  • Texting Blast
  • API Survey
  • Automatic Check In
  • Data export
  • Notification Sender
2020
  • Mobile subpoena registry
  • Vaccination integrations
  • Coordination of instant second dose
  • Online Examination
  • Non-shift surveys
  • Multi Languages (English and Spanish)
  • Docurentos upload
  • Digital Collection Integration
  • Integration to Cesco Digital
  • Kiosk Redesign
  • Single Sign On
  • Extreme Demand Management
2019
  • Alerts for survey results
  • Upgrade to the Web Appointments module
  • Upgrade to the Appointments Mobile module
  • Premium Informative Quotations
  • Branding the surveys
  • Incorporation of images in surveys
  • Virtual Queue
  • Additional extra fields
  • Turnos API
  • QR Code
  • Power BI
  • CRM Integration
2018
  • Wizard Survey
  • Overwaiting Alerts
  • Appointment Api
  • Cycles of Announcements
  • Interactive Displays
  • Dashboard
  • Accessibility
  • Offlines Management
  • Current Reports
  • Historical Reports
  • Multi Office Reports
2017
  • Mobile Access
  • Reminders
  • Google Map
  • Push, Automatic
  • Equitable, Multiple Priorities
  • Instant call
  • Call back
  • Audio on Screens
  • Multi Service
  • Multi Rows
  • Row Groups
2016
  • Surveys
  • Overwaiting
  • Employee Status
  • Transfer
  • Priorities
  • Not Present
  • Rows by Screens
  • Videos by Screens
2015
  • Kiosk Integration
  • Appointments
  • Videos / Images
  • Text Messaging
2014
  • Shift System
 

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